Melbet Privacy Policy

What Personal Data Is Collected

Melbet collects personal information that users provide directly or that is generated through the use of the platform’s services. This includes, but is not limited to:

• Full name and date of birth
• Contact details such as email address and phone number
• Residential address and nationality
• Financial information including payment method details and transaction records
• Device information, IP address, and browsing activity on the platform
• Identity verification documents submitted during the registration or KYC process

Purpose of Collection

Personal data is collected to enable the provision of services, verify user identity, process financial transactions, comply with legal obligations, and improve the overall quality of the platform.

Technical and Organisational Protection Measures

Melbet applies appropriate technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse, or disclosure. These measures include:

• SSL encryption for data transmission
• Secure storage systems with restricted access controls
• Regular internal audits of data handling procedures
• Staff training on data protection obligations

User Rights

Users have the right to:

• Access the personal data held about them
• Correct any inaccurate or outdated information
• Request deletion of their data, subject to legal retention requirements
• Withdraw consent for non-essential data processing at any time

Requests related to these rights may be submitted through the platform’s official support channels.

Compliance with Bangladeshi Law

The collection and processing of personal data by Melbet is conducted in accordance with applicable laws in Bangladesh, including the Digital Security Act, 2018, and relevant directives issued by competent authorities. All data practices are designed to align with the legal obligations applicable to online service operators serving users in Bangladesh.

Personal information collected through the platform is used for clearly defined, lawful purposes. The following describes the primary uses of collected data:

Account Services

Information is used to create, maintain, and manage user accounts. This includes verifying identity, enabling login, and ensuring account security.

Transaction Processing

Financial data is processed to facilitate deposits, withdrawals, and other monetary transactions carried out on the platform. This is necessary for the delivery of core services.

Service Improvement

Anonymised and aggregated user data is analysed to assess platform performance, identify technical issues, and enhance the overall user experience.

Marketing and Promotions

With user consent, contact details may be used to send information about promotions, updates, and relevant offers. Users may opt out of marketing communications at any time by contacting support or updating account preferences.

Analytics

Behavioural and usage data is collected to understand how users interact with the platform. This information is used to optimise navigation, content presentation, and service delivery.

Legal and Regulatory Compliance

Personal data may be processed to meet obligations imposed by applicable law, including anti-money laundering requirements, identity verification mandates, and reporting obligations to regulatory authorities.

All processing activities are conducted on a lawful basis, with transparency and in accordance with the purposes for which consent was obtained.

Accessing and Updating Data

Users may request access to the personal information held about them at any time. To submit an access request, users should contact the platform’s support team through official communication channels. Upon verification of identity, the requested information will be provided within a reasonable timeframe.

If any personal data on record is found to be inaccurate or incomplete, users may request a correction. The platform will update the relevant records promptly upon receipt of a valid request.

Requesting Deletion of Data

Users may request the deletion of their personal data. Such requests will be processed in accordance with applicable legal requirements. In certain circumstances, data may be retained for a defined period to fulfil legal, regulatory, or contractual obligations before deletion can be completed.

Consent to Security Checks and Payment Processing

By using Melbet’s services, users consent to the platform conducting necessary identity verification and security checks as required under its compliance obligations. Users also acknowledge that payment data may be processed by approved third-party payment service providers for the purpose of completing financial transactions. These providers are bound by confidentiality obligations and are not permitted to use payment data for any purpose beyond transaction processing.

Melbet’s platform is strictly intended for users who are 18 years of age or older. Persons under the age of 18 are not permitted to register, access, or use any services provided by the platform.

Age Verification Limitations

The platform is not able to verify the age of every individual who accesses the website without the submission of appropriate identity documents. It is the responsibility of parents and legal guardians to monitor and restrict access to online platforms by minors under their care.

Data Deletion on Parental Request

If a parent or legal guardian identifies that a minor has registered or submitted personal data to the platform, they may contact the support team to request the immediate deletion of that data. Upon confirmation of the circumstances, Melbet will delete the minor’s personal information from its records without undue delay.

The platform does not knowingly collect or retain personal data from individuals under the age of 18.

Melbet operates through a network of partners and service providers that may be located in countries other than Bangladesh. As a result, personal data provided by users may be transferred to, stored in, or processed in jurisdictions outside Bangladesh.

Basis for Transfer

By using the platform and agreeing to this Privacy Policy, users provide their explicit consent to the transfer of their personal information to countries where Melbet’s affiliated entities and approved partners conduct their operations.

Data Confidentiality Assurances

All third-party partners and service providers involved in international data transfers are required to maintain strict confidentiality standards. Melbet ensures that any organisation receiving personal data is contractually bound to protect that information and to use it only for the purposes for which it was shared.

Data transferred internationally is subject to equivalent levels of protection as those applied within the platform’s primary operating framework.

This Privacy Policy constitutes a legally binding document governing the relationship between Melbet and its users with respect to the collection, use, and protection of personal data.

Scope of Application

A legal disclaimer, where applicable, may alter the scope, interpretation, or practical effects of specific provisions within this document. Any such disclaimer takes effect at the point at which the user formally accepts this Privacy Policy, whether through electronic signature, affirmative acceptance during registration, or continued use of the platform following notification of updates.

Effect on Policy Provisions

Where a disclaimer is applicable, it does not nullify the overall policy but may limit or clarify the application of particular rules to specific circumstances. Users are advised to review any accompanying disclaimers alongside the main policy text to ensure a complete understanding of the terms governing their personal data.

Cookies are small text files stored on a user’s device when visiting a website. Melbet uses cookies to support the technical operation of the platform and to improve the quality of services provided to users.

Purposes of Cookie Use

Cookies are used for the following purposes:

• Statistical analysis: Collecting aggregated data on platform usage to assess performance and identify areas for improvement
• Behavioural analysis: Tracking user interaction patterns to better understand how services are accessed and navigated
• Personalisation: Storing user preferences to deliver a more relevant and consistent experience across sessions
• Platform improvement: Using data gathered through cookies to refine content presentation, navigation structure, and service delivery

Retention Period

Cookies placed by the platform are retained for a maximum period of one year from the date of placement, unless removed earlier by the user.

Managing Cookies

Users may configure their browser settings to block or delete cookies at any time. However, disabling certain cookies may affect the functionality of the platform and the availability of some services.

By accessing or using any part of the Melbet platform, users are deemed to have read, understood, and fully accepted the terms set out in this Privacy Policy. This acceptance includes consent to the collection, processing, storage, and use of personal data as described in this document.

Current Version Prevails

The version of the Privacy Policy published on the platform at any given time constitutes the current and binding version. In the event of any conflict between a previously communicated version and the current published version, the current version shall take precedence.

Melbet reserves the right to update or amend this Privacy Policy at any time. Users are advised to review this document periodically to remain informed of any changes. Continued use of the platform following the publication of an updated version constitutes acceptance of the revised terms.

Melbet may share personal data with third parties under specific, lawful circumstances. The sharing of information is conducted only to the extent necessary and is always carried out in accordance with applicable data protection requirements.

Circumstances for Data Sharing

Personal data may be disclosed to third parties in the following situations:

• Legal obligation: When required by law, court order, or instruction from a competent regulatory authority
• Dispute resolution: To facilitate the investigation or resolution of disputes, complaints, or claims involving the user
• Contractual agreements: Where third-party service providers are engaged to support the delivery of platform services under binding confidentiality agreements

Transparency Regarding Third Parties

Where third-party recipients of personal data are listed on the platform, users may refer to those listings for further detail. In cases where a specific party is not listed, Melbet will inform users of the purpose and scope of the data sharing prior to or at the time of disclosure, where practicable.

Consent Through Data Submission

By providing personal information to the platform, users acknowledge and consent to the possibility of that information being shared with approved third parties in accordance with the circumstances described in this section.

The Melbet platform may contain links to third-party websites that operate independently and maintain their own privacy policies. These links are provided for reference or convenience purposes only.

No Responsibility for External Practices

Melbet does not control the content, data practices, or privacy standards of any external website. The platform accepts no responsibility for how third-party websites collect, store, or use personal information submitted by users on those sites.

User Caution Advised

Users are advised to exercise caution when navigating away from the Melbet platform to an external website. Before submitting any personal information on a third-party site, users are encouraged to review the applicable privacy policy of that website to understand how their data will be handled.